Please kindly read and pay attention to our term of service and some important information when you are booking a tour with us:

BOOKING & CONFIRMATION STATUS: 

  1.  Booking status will be officially confirmed and secure when you have transferred DOWN PAYMENT
  2.  Reservation or Booking should be sent driectly to our company’s  e-mail address (cstopkomodo@gmail.com) in order to be easily recording your requested.

PAYMENT SYSTEM:

  1. Tour price is quoted in Indonesian Rupiah (IDR) and will be equivalent to foreign currency.
  2. Down Payment is a MUST to officially confirm and secure your tour booking with us.
  3. Recommended Payment is by using TransferWise, Bank Transferred, Xoom, Western Union
  4. SORRY! WE DO NOT ACCEPT PAYMENT BY CREDIT CARD
  5. Please inform us soon after you have transferred Payment.
  6. Rest payment MUST be settled prior the tour is begun
  7. Money transferred fee will be paid by yourself
  8. Our Bank account and other data will be sent to you after confirming the trip.

CANCELLATION & REFUND POLICIES:

  1. If you cancel the tour-booked, after you transferred Down Payment or 30 days prior tour departure, YOUR DOWN PAYMENT would NOT BE REFUNDABLE, because we’ll also pay the cancellation fee for the tour components that we have booked.
  2. If have paid all the trip-cost, and suddenly you will cancel the tour in a last minute, while you HAVE NOT STARTED THE TOUR with us. We would REFUND you 10% from the whole total tour-cost.
  3. If you have paid the all the tour-cost, and suddenly you will cancel the tour due to any reasons, while you HAVE BEEN DOING THE TOUR with us, then We would investigate the reason of the cancellation issue before we taking a decision, whether it enables us to give you little REFUND or not?.

ENTRANCE FEE AT TOURISM SPOT:

KOMODO NATIONAL PARK (For Foreign Visitors)

  • On Working Days (Monday to Saturday)
    -Entrance fee: IDR. 150.000/person/day
    -Ranger fee: IDR. 120.000/group (1 – 5 people)
    -Government tax/Retribution:  IDR. 100.000/person/day
    -Wild life watching/observe fee: IDR 5.000/person/day
    -Trekking-hiking fee: IDR 5.000/person/day
    -Snorkeling activity: IDR 65.000/person/day
  • On Weekend (Sunday and other Public Holidays)
    -Entrance fee: IDR. 225.000/person/day
    -Ranger fee:IDR. 120.000/group (1 – 5 people)
    -Government tax/Retribution: IDR. 100.000/person/day
    -Wild life watcthing/observe fee:  IDR 5.000/person/day
    -Trakking-hiking fee: IDR 5.000/person/day
    -Snorkeling activity: IDR 65.000/person/day

KELIMUTU NATIONAL PARK Fee (For Foreign Visitors)

  • On Working Days (Monday to Saturday):  IDR. 150.000/person/day
  • On Weekend (Sunday and other Public Holidays): IDR. 225.000/person/day

Note:

There will also be Entrance tickets or donation in other tourism spots when you travel on FLORES island. The amount is about IDR 50,000 to IDR 100,000/visitor.

DONATION FEE AT TOURISM SPOT

Some tourism objects which have no official ticket from the Local Government, it is normally you will pay Donation Fee around IDR. 50.000/pax/object. And sometime at certain spots require a Local tour guide to explore around.

TOUR PRICE & TOUR PROGRAM

We quote the tour-cost based on your need and request, wheater you need Fullboard tour package, Halfboard or probably just hire our facilities. We have several fixed tour program, but we also can customize or modify them adapting to the local condition. And if you want the customised-tour program, we would try to suite it based on your requested. Please kindly let us ahead in order to enable us to try matching it accordingly.

Note:

For the safety and security reason, We sometimes change the itinrary on the spot, even skip some spots stated in the itinerary if there would be an issue of natural disaster such as: bad weather, landslide, storm, rough sea, strong current, or any force-major which are beyond of the human-control.

SOME THINGS TO BRING DURING THE TOUR

Cash (IDR) for personal expenses, trekking/walking shoes, trousers, long sleeves, sweater, jackets, raincoat (in the rainy season), good resistant of walking booth (in rainy season), sun glasses, sun hat, mosquito spray, sun lotion, towel, snorkel gear, swimming suit, portable flash light, copy of passport and other important travel documents which is unmentioned here.

COMPLAINTS ISSUE

We care and concens to any inputs or complaints from our customers. Please kindly inform or report to our reprentative on the spot or directly contact us soon for any unsatisfactory service during your are traveling with us. So that, we can try solving it as much as we can.

BANK & MONEY CHANGER

Banks and Money Changer have a different exchange-rate with International rate due to we have only small local Banks  and Money Changers. Money Changer has also limited available on FLORES. If you start this tour from Bali or any well-developed touristic area in Indonesia, it’s better changing your currency there before traveling to our region. We also have some Banks with ATM Card service.

INDONESIAN DOMESTIC AIRLINE

Please! inform us your exact  flight-schedule to set up the picking up and drop off service at the airport. It sometimes has a problem with an irregularity of  domestic flight schedule in Indonesia such as: delay or cancellation. So, Please! Re-check or Re-confirm your flight schedule at airline company where you purchased or issued your ticket.